Press Releases
December 10th, 2008
Lex Unveils Fleet Industry-First with ‘Next Day Servicing’ Offer
‘Next Day Servicing’ has been launched after Lex conducted customer research, whereby 90% of client fleet managers who were interviewed stated that the enhancement would be ‘very beneficial’. One in three drivers who were also canvassed said that the new initiative would be their most favoured service option.
As part of the ‘Next Day Servicing’ offering, all customers need to do is call Lex ‘One Call’ to arrange a 24 hour servicing turnaround. ‘Next Day Servicing’ covers all scheduled servicing and MOT’s and all manufacturers and vehicle types are covered. All vehicles serviced receive a complimentary vacuum and wash prior to being returned.
Lex commenced piloting ‘Next Day Servicing’ in February 2008 with six major clients that operate on sole-supplier agreements and which represented a total of 18,000 vehicles. Feedback from the clients was exceptional; 93% stated that their servicing was fulfilled, with only one complaint.
Jon Walden, Managing Director of Lex comments; “Lex is committed to delivering speed of service to customers and this also applies to vehicle servicing. We are proud to be the first UK fleet provider to offer a 24 hour servicing turnaround – nationwide. ‘Next Day Servicing’ represents a UK first for the UK fleet market and represents another market-first for Lex and our clients.
Note to editors
About Lex
Lex is part of the HBOS group. The business owns a fleet of over 250,000 cars and vans.
Lex has a motoring heritage dating back to 1928. Today over 20,000 businesses across the UK, including two thirds of FT-SE 100 companies, trust it to provide motoring and vehicle services.
The company is the UK's largest contract hire provider of company cars and vans.
For more information, please contact James Lambert, Head of PR at Lex on (+44) 7826 875371 or email james.lambert@lex.co.uk
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